Are Your Business Systems Costing You Precious Time And Money?

So, I have a friend running this bicycle business. Actually he sells a lot of stuff: bicycles, roller skis, accessories and all sorts of equipment for spring and summer fun, and winter stuff like skis, poles, spiked tires for winter cycling, winter cycling shoes/gloves/suits…

He's doing okay, but — like many business owners — he could always do better. He wants to do better… But he needs to fix his systems.

For example, he services bicycles for his customers. The services aren’t scheduled — usually people will just call him when they want it fixed or just checked to see if it's ready for the season.

He does have a “system” for keeping track of repairs, parts used, and other details, for a particular customer’s bike. It started life as a spreadsheet, then he put together some software.

But his software doesn’t do what he needs it to, and it's not optimal. So he asked me if I could come up with something better.

I could, of course. This is what I do.

In fact, with my background as a pretty successful business owner, I could come up with a lot of ideas he should incorporate into this business-wide system not only to make bicycle repairs easier to keep track of, but also benefit other areas of his business.

Just off the top of my head, here’s what I suggested:

• Keeping track of changing customer data and contact information
• Keeping track of customers’ bicycle repairs and parts used
• Keeping track of when things happened
• Automatically schedule time for a new yearly service for each customer
• ... and send out reminders by text message
• Integrate all this with an email system, so he can send customers and clients promotional offers from time to time
• Allow him to make a note of what else his customers buy, so he can offer them products and services relevant to them personally

These are just a few of the things he could do with a fully integrated back-office system. It could save him a fortune in time and money… but I hope you can see how it could also make him a lot more money in regular services, increased likelihood of people servicing their equipment in the first place, and increased sales from more frequent and relevant promotions.

It’s a sound investment, because I estimate that he could make his money back within three months. After that, it’s all profit. Because this isn’t just a software solution for my clients. It’s a business solution. It solves business problems.

Click here to find out if you qualify for a free telephone consultation. Answer a few simple questions and if your business is suitable, you can schedule a call and tell me your business problems — and let’s see if we can solve them.